The customer is the raison d'être of PROakcess sprl, we will always try to find a solution in case of question, problem, and are attentive to your remarks and comments with the aim of a constant improvement of our work .
Terms of purchase :
1. General
PROakcess sprl is listed as a supplier and the customer as a buyer in the relationship described below. Any purchase made on the site www.proakcess.com automatically entails acceptance of these terms and conditions of purchase. No derogation from these conditions would be accepted except if other agreements were expressly agreed in writing.
2- Products
The articles presented for sale are described and presented with the greatest possible accuracy. If despite our precautions, errors remain, the supplier could in no case be held responsible.
3- Brands
The brands of the products are registered trademarks.
4- Price
The prices displayed are in € or in CHF, all taxes included. Prices are subject to change without notice. Any increase or decrease in VAT will be immediately applied.
5- Payment
PROakcess sprl retains full ownership of the products sold until full receipt of the prices of the products, taxes, transportation costs agreed upon at the time of sale. In case of payment incident, the supplier reserves the right to cancel the sale or delivery, or to request the return of the product within 48 hours. Orders can be paid by credit card (CB, VISA, MASTERCARD ...) or by bank transfer to the PROAKCESS account.
6- Cost of transport
The cost of transportation to the customer's home is included in the prices (BENELUX and France). For Swiss customers, any import taxes that may be claimed by the carrier, whether or not mandated by Swiss customs, are not included in the price.
7- Packaging
Our products are designated to be sold exclusively in the context of internet sales / delivery to the package to the end customer. From the design stage of the product, the packaging is designed to be resistant for the perfect delivery of the package, and its very functional, we avoid colored prints, overpacking synonymous with additional costs and against the ecology.
8- Stock
Products only in stock are posted on the site. It is possible that a low stock is subject to simultaneous orders, in which case we inform the customer as soon as possible, at most 24 hours.
9- Delivery time
PROAKCESS sprl is located in a very dense logistics area, not far from neighboring France, which allows us to deliver with the same speed our French customers as those of Benelux
10- Areas not delivered
For reasons of reliability, we deliver neither Corsica nor the Italian and Spanish islands.
11- If the order is received before 11am
The delivery is made between 24 and 72 from this moment, for customers Belgian, French, Dutch, Luxembourgish. For other European customers, it will be necessary to add 24h more. In case of delay, no compensation can be
claimed.
12- Delivery reserve
In case the product arrives at the customer in bad condition (wet package, broken package), the customer must indicate the problem on the delivery note and not accept the article.
13- Retraction or exchange
The request must be notified by email to info@proakcess.com within the legal period. Products must be new, complete and properly packaged with the original packaging. The return of the items remains the responsibility of the customer. Once the parcel received, analyzed and validated, only the criteria of the supplier, a credit note will be made with refund on the means of payment used.
14- Warranty
All our products are guaranteed for 2 years. Most of them are technical products, and customers are asked to respect as much as possible the instruction manuals. We try as much as possible to give you easy access through Q code / videos. In case of doubt, do not hesitate to contact us on info@proakcess.com or sav@proakcess.com The products are guaranteed of any defect of material or manufacture from the date of shipment of the products. The buyer acknowledges being solely responsible for mounting the product and the use that is made of it. The supplier's liability can not be engaged in case of material or bodily injury.
15- The present conditions of purchase are governed by the Belgian law, only the courts of Tournai are competent. In case of disputes, a mediation is desired.